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JCT/L4W National Support Centre
JCT/L4W National Support Centre
JCT/L4W National Support Centre
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Learning and Development
Submit a Support Request
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Name:
Email:
Site / Department:
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National Support Centre
JCT Sydney
JCT Newcastle
Bankstown Sydney
Blacktown Sydney
Cardiff Newcastle
Malaga Perth
Kenwick Perth
Coopers Plains Brisbane
Sunshine West Melbourne
TTC Bankstown
TMT
NBDT
EPT
Offsite
Other
Other (please detail reason below):
Is there a signed quote:
Urgent – Please explain reason:
Attachments / References:
FRC
SOPs
SWMS
Daily Inspection checklists
Photos
Is this accreditted unit/s:
Is this to be customised:
No of Students/Days for delivery:
Has L & D Team consultation been scheduled:
Target Market / Audience ( Please describe who this material is aimed at – e.g. General Public, Business (or schools), Employment Service Providers ):
New Customer
Existing Customer
Other Details Below
Key Message or Content ( What are the key points or information that must be included – Course, Price, Duration, Method of Delivery & Call to Action? ):
Has this request been approved by your manager?
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Yes
No
If you are submitting this CI on a staff member’s behalf, please list name and role:
Improvement Suggestion Relating to:
Learning / Training & Assessment Material
Information Provisions (including Websites, Brochures and or Terms & Conditions)
Customer Service
Procedures
Other
Are you identifying a suggestion for improvement or reporting a current issue?
Suggestion
Issue
Please provide a clear detailed summary of the issue or suggestion:
What benefit would this improvement provide?
Improved tools that better meet regulatory and industry requirements
Improved tools to enhance student experience
Improved Information provisions to improve student experience
Improved tools to better address our compliance requirements
Improved procedures to increase accuracy & efficiency
Other (please detail the reason below)
Type of Marketing Material Requested ( Select all that apply ):
Brochure
Flyer
Poster
Social Media Post
Merchandise (e.g. for expos and exhibitions)
Signage banners, A-frames, etc)
Presentation (e.g. PowerPoint & Display Folders)
Forms (e.g. editable PDFs and online forms)
Documents (templates & work samples.)
Other
Description includes relevant details:
Additional Comments:
Role:
Attachments:
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